FAQ

What is an escape room?

An escape room is a live form of entertainment offering challenges, puzzles, clues and riddles that players must decipher and solve in order to escape a themed room.

Are we locked in?

No and Yes. No, the door is not locked for safety reasons. However, immersion adds to the excitement of the game, so as far as the game is concerned, the door is off limits.

How many people can play?

Rooms will vary. We recommend 4-6 players (6 is the max) based on the amount of space and number of puzzles in each room.

Will we be paired with strangers?

Yes, it is possible if you book less than the full amount of players and another group books for the same game and time. However, don’t think of them as strangers. Think of them as teammates that may be able to come up with different ideas and help you escape the room. You’re all in this together.

What if we don’t want to be grouped with strangers?

You can simply book all available spots (6) for a specific date/time to ensure that no one else can book with you. This is our Private Room booking.

How long does a game take?

One hour or less. You’ll have 60 minutes to complete a game. If you are able to get out early, awesome! If you are unable to beat the game in 60 minutes, the law says we have to let you out.

What do we get if we escape?

Bragging rights! Then, you can throw down a challenge to your friends to see if they can beat your time. If you are quick enough to finish in the top 3 for that room, you’ll earn your team a spot on the leaderboard!

Can we change our date and/or time after we’ve booked?

Possibly. Please contact us at starescaperooms@gmail.com or stop in during our business hours and we’ll do our best to find another date and/or time for you. However, all sales are locked in 24 hours before the scheduled visit.

Can I cancel or just get a refund?

If you can’t make it for any reason, contact us as soon as possible (before the 24 hour window) and we can refund the reservation. We’d be happy to help you reschedule, however any sales are final 24 hours before the scheduled visit.

How old do we have to be?

We have designed these rooms for adults, however, children 14 and under are allowed to play as long as there is at least 1 adult present. A parent or guardian will need to sign a waiver for any player under the age of 16.

What do I need to bring?

Your wits, common sense and logical thinking. No food or drink will be allowed in the rooms. Everything you need to solve the games will be in the rooms. No cellphones or outside items can be used once the game starts (unless expressly permitted).

Are walk-ins accepted?

We do accept walk-in groups, but keep a few things in mind. Scheduled visits have precedence, so if you walk in and all the spots are booked for that evening, you’ll have to play another time. Also, on slower nights when we have no bookings, we may not be in the office. Calling ahead is highly suggested.

Do I need to book in advance?

It is strongly recommended to make sure that your spots are reserved.

What time should we arrive?

Please plan to arrive 10-15 minutes before your scheduled start time. Since we book specific times, we need to keep on our schedule.

My company/organization wants to do a group outing. Can we do that?

Yes, depending on the size we can do group outings. We plan to expand this further to accommodate larger groups in the future.

Please contact us at starescaperooms@gmail.com for more details.