FAQ

What is an escape room?

An escape room is a live form of entertainment offering challenges, puzzles, clues and riddles that players must decipher and solve in order to escape a themed room.

Are we locked in?

No and Yes. No, the door is not locked for safety reasons. However, immersion adds to the excitement of the game, so as far as the game is concerned, the door is off limits.

How many people can play?

Rooms will vary. We recommend 4-6 players (8 is the max) based on the amount of space and number of puzzles in each room.

Will we be paired with strangers?

No.  All rooms are private.

How long does a game take?

One hour or less. You’ll have 60 minutes to complete a game. If you are able to get out early, awesome! If you are unable to beat the game in 60 minutes, the law says we have to let you out.

What do we get if we escape?

Bragging rights! Then, you can throw down a challenge to your friends to see if they can beat your time. If you are quick enough to finish in the top 3 for that room, you’ll earn your team a spot on the leaderboard!

Can we change our date and/or time after we’ve booked?

Possibly. Please contact us at starescaperooms@gmail.com or call us at 531-230-1920 and we’ll do our best to find another date and/or time for you. However, all sales are locked in 24 hours before the scheduled visit.

Can I cancel or just get a refund?

If you can’t make it for any reason, contact us as soon as possible (before the 24 hour window) and we can refund the reservation. We’d be happy to help you reschedule, however any sales are final 24 hours before the scheduled visit.

How old do we have to be?

We have designed these rooms for adults, however, children 14 and under are allowed to play as long as there is at least 1 adult present. A parent or guardian will need to sign a waiver for any player under the age of 16.

What do I need to bring?

Your wits, common sense and logical thinking. No food or drink will be allowed in the rooms. Everything you need to solve the games will be in the rooms. No cellphones or outside items can be used once the game starts (unless expressly permitted).

Are walk-ins accepted?

We do accept walk-in groups, but keep a few things in mind. Scheduled visits have precedence, so if you walk in and all the spots are booked for that evening, you’ll have to play another time. Also, on slower nights when we have no bookings, we may not be in the office. Calling ahead is highly suggested.

Do I need to book in advance?

It is strongly recommended to make sure that your spots are reserved.

What time should we arrive?

Please plan to arrive 5-10 minutes before your scheduled start time. Since we book specific times, we need to keep on our schedule.

My company/organization wants to do a group outing. Can we do that?

Yes, depending on the size we can do group outings.

Please contact us at starescaperooms@gmail.com for more details.